Shipping policy

Last updated: February 19, 2025

1. Overview

At Veilworx, we specialise in digital products, which means all purchases are delivered electronically (no physical shipping required). This policy outlines how you will receive your digital downloads, access courses, and what to do if you encounter issues.

2. Digital Product Delivery

• Upon completing your purchase, you will receive an instant download link on the order confirmation page.

• A download link will also be sent to your email within a few minutes after your order is processed.

• If you created an account, you can access your downloads anytime by logging in to your account.

Instant access – No waiting, no shipping fees.

3. Online Course Access (If Applicable)

• For course purchases, you will receive an email with login instructions to access your course materials.

• Courses are self-paced and can be accessed at any time after purchase.

• If you have trouble accessing your course, please contact us.

4. Issues with Downloading?

If you do not receive your download link:

• Check your spam/junk folder for the confirmation email.

• Ensure you entered the correct email at checkout.

• If you still cannot find your download, contact us at veilworx@gmail.com, and we’ll resend your files.

5. Refund & Exchange Policy

• Since digital products are instantly accessible, we do not offer refunds once the file has been downloaded.

• If you purchase the wrong item or experience issues with a file, reach out to us as we’re happy to assist.

• See our Return & Refund Policy for full details.

6. Contact Us

For any questions or issues regarding digital delivery, feel free to contact us.