Terms of service

Last updated: February 19, 2025

1. Introduction

Welcome to Veilworx ltd ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website and any digital products, courses, or services you purchase from us. By accessing or using our website and products, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please do not use our services.

2. Digital Products & Services

2.1 Nature of Products

• We provide digital design tools, templates, workshop kits, and online courses.

• These products are delivered electronically and do not require physical shipping.

2.2 Access & Downloads

• Upon successful payment, you will receive immediate access to your digital purchase.

• You are responsible for ensuring your device is compatible with the file formats provided (e.g., Figma, PowerPoint, PDFs).

• You may download the product for personal or business use only (see Section 4 for restrictions).

3. Payments & Pricing

• All prices are listed in GBP and are subject to change without notice.

• We use secure third-party payment processors to handle transactions; we do not store your payment details.

• By making a purchase, you confirm that you have the legal right to use the chosen payment method.

4. License & Usage Restrictions

When you purchase a digital product from us, you are granted a non-exclusive, non-transferable license to use it.

You may:

• Use the templates, tools, and resources for personal, educational, or business projects.

• Modify the content to suit your specific needs.

• Share results or insights from using the tools with your team or clients.

You may not:

• Resell, redistribute, or share the digital files in their original or modified form.

• Claim ownership or authorship of the products.

• Use the products in any way that competes with our business (e.g., selling similar templates).

• Share login credentials for online courses or restrict other customers' access.

Violation of these terms may result in revocation of your license and legal action.

5. Refund & Cancellation Policy

• Due to the instant-access nature of digital products, all sales are final (see our Return & Refund Policy for details).

• Refunds may be granted in exceptional cases, such as duplicate purchases or file corruption.

For assistance, please contact us.

6. Intellectual Property Rights

All content, including but not limited to designs, templates, text, graphics, logos, and online courses, is the intellectual property of Veilworx ltd. and is protected by copyright laws. Unauthorised reproduction or distribution is strictly prohibited.

7. Account Registration & Security (If Applicable)

• Some services, such as online courses, may require an account.

• You are responsible for maintaining the confidentiality of your login credentials.

• We reserve the right to suspend or terminate accounts suspected of misuse.

8. Limitation of Liability

• We make no guarantees that our digital products will meet your specific needs or be error-free.

• We are not liable for any direct, indirect, or incidental damages resulting from your use of our products.

• You agree to use our resources at your own risk.

9. Privacy & Data Protection

• We collect and store minimal customer information necessary to process transactions.

• We do not sell or share your personal data with third parties except as required by law.

• See our Privacy Policy for full details.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting. Continued use of our services indicates acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes will be resolved in accordance with applicable laws.

12. Contact Us

If you have any questions regarding these Terms, please contact us.