Refund policy
Last updated: February 19, 2025
1. Overview
As our products are digital downloads, they are delivered instantly and are non-refundable once accessed. However, we are committed to ensuring you have a great experience with our design tools, templates, and courses. If you encounter any issues, we’re happy to assist.
2. Refunds & Returns
Digital Products (Templates, Workshop Kits, Design Tools, and Courses)
Due to the instant access nature of digital downloads, we do not offer refunds, returns, or exchanges once a purchase has been completed.
If you experience technical issues with a file (e.g., a corrupted or non-functioning download), please contact us within 7 days of purchase, and we will provide assistance or a replacement file.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, please reach out with proof of the duplicate transaction, and we will issue a refund for the additional purchase.
Exceptional Cases
We may consider refunds on a case-by-case basis in exceptional circumstances, such as:
You purchased the wrong item and have not downloaded or accessed the file.
The digital file is irreparably defective, and we are unable to provide a working replacement.
Please contact us to discuss your case.
3. Course Refund Policy
If you enrol in an online course and feel it does not meet your expectations, you may request a refund within 7 days of purchase, provided you have not completed more than 20% of the course content.
Refund requests for courses must include a reason and will be evaluated individually.
4. Chargebacks & Disputes
If you have any concerns about your purchase, we encourage you to contact us before filing a dispute or chargeback with your bank.
Fraudulent chargebacks will result in the suspension of access to our products.
5. Contact Us
If you have any questions regarding this policy, or if you need support with a purchase, please contact us.